Desktop Online Banking Troubleshooting

Man sitting at his desktop computer

If you’re having a problem with our online banking site on a desktop computer, there could be an issue with your cookies. Cookies are small files on your computer that help a website function. When you first visit a website, a cookie is often created, storing information to make navigating the site easier in the future.

Why Does Royal Credit Union Use Cookies?

Royal Credit Union’s online banking system uses cookies for several functions:

Multi-factor authentication (also called MFA) uses cookies to remember if a device is trusted for future site visits.
Money Management, External Transfers, and Bill Pay use cookies to store preferences for future visits.
If you’re having problems logging in or using one of these features, it’s likely that cookies are disabled or have been deleted. Please see our recommended settings for your browser below.
If you’ve entered your login information correctly but still can’t log in, it’s likely that your browser has some bad data cached. We’ve included links to instructions on how to clear your cached data in several different browsers below.

Recommended Browser Settings

Here are our recommended browser settings for online banking access:

1^st-party and 3^rd-party cookies: enabled.
JavaScript: enabled.
PDF Reader: compatible (any compatible PDF reader will be fine. A common PDF reader is Adobe Acrobat Reader).
Verify that your browser history setting is not set to clear browsing data when exiting the browser, unless you’d like to continue to be asked to verify your information when logging in each time.
Allow pop-ups for our site.
Avoid using InPrivate Browsing or Incognito mode.

Any changes to these settings may have an impact on your use of online banking. If you’re accessing our site from a computer administered by someone else, you may not be able to adjust these settings as described above.

Browser-Specific Assistance

If you’re not sure how to adjust or check your browser settings, here are some links to additional information. If you don’t see your browser listed, your browser is not supported and we recommend updating.