Business Bill Pay (Online Bill Payments) Frequently Asked Questions
HOW MUCH DOES IT COST TO USE BUSINESS BILL PAY?
$0 - there is no monthly or per payment transaction fees for using business Bill Pay. Please see the business bill pay Terms and Conditions disclosures for more details.
HOW DO I ENROLL IN BUSINESS BILL PAY?
To enroll in business Bill Pay, you must first be enrolled in business online banking. Once you are enrolled in business online banking:
1. Click the Bill Pay tab in business online banking.
2. If you have multiple tax IDs associated with your login, you will see the Tax ID selection screen after the Bill Pay tab is chosen. Select the business you'd like to enroll in Bill Pay to proceed.
3. Set up your business Bill Pay account with challenge questions and a security key, then accept the terms and conditions.
4. Royal will review and decision the enrollment.
5. Once approved, you can access business Bill Pay, then add payees and set up your payments.
IS BUSINESS BILL PAY SECURE?
Online bill payment is recommended by security experts as one of the safest ways to pay your bills. According to research conducted by Javelin Strategy and Research, using the Internet for banking and paying bills actually reduces the threat of identity theft and banking fraud. Business Bill Pay has multiple layers of security to ensure that you are protected.
WHY DOES MY BUSINESS BILL PAY CONNECTION TIME OUT?
Certain users who have T-Mobile as their internet service provider or cellular service provider may experience connection issues when accessing Royal Credit Union’s business Bill Pay system. When these T-Mobile users access business Bill Pay using a desktop web browser, a mobile web browser, or our business mobile app, the Bill Pay interface may experience a “time out” error that causes a connection interruption. As a workaround, users should access Royal’s business online banking and business Bill Pay feature from a different device or different network that is not on the T-Mobile network.
WHO CAN I PAY WITH BUSINESS BILL PAY?
With business Bill Pay, you can pay virtually anyone with a current address within the United States.
HOW ARE BUSINESS BILL PAY PAYMENTS SENT?
Payments can be sent two ways: electronic payment and paper check. On average, electronic payments are sent to more than 70 percent of payees. For payees who can only accept checks, your account is debited electronically and an authorized paper check is issued on your behalf. Royal covers the cost of the envelope and postage.
CAN I CHOOSE THE METHOD OF PAYMENT WHEN USING BUSINESS BILL PAY?
For payments you are making to individuals, you can set up an electronic payment or have a check sent. For payments to a business, business Bill Pay processes all payments possible through electronic transfers. When an electronic transfer is not possible, a paper check is sent and mailed through the U.S. Postal Service.
HOW DO I ENSURE THAT MY PAYEE RECEIVES MY PAYMENT ON THE DUE DATE?
Your payment will be processed on the date you provide, except on weekends and Federal holidays. Transfers are processed at 3 p.m. CST Monday - Friday except on Federal holidays. If you enter a payment prior to the Payment Processing Date, the payment will be processed ON the Payment Processing Date entered. If you enter a payment after 3 p.m. on the same day as the Payment Processing Date, the check will be processed on the NEXT WEEK DAY (excluding Federal holidays). Payments scheduled to occur on weekends or Federal holidays will process before or after the pay date per your specifications.
We recommend you submit payment requests using the estimated arrival date feature within business Bill Pay to choose your pay date. This feature will take into account the method in which the payment will be sent (check, electronic transfer, etc.). This ensures there is sufficient lead time to process your payment and get it to the payee by the due date.
SHOULD THE PAYMENT DATE I GIVE ON A BUSINESS BILL PAY PAYMENT BE THE DATE THE PAYMENT IS ACTUALLY DUE?
No. You need to allow time for the payment to reach your payee. We recommend you submit payment requests using the estimated arrival date feature within business bill pay to choose your pay date. This feature will take into account the method in which the payment will be sent (check, electronic transfer, etc.). This ensures there is sufficient lead time to process your payment and get it to the payee by the due date.
Payments scheduled to occur on weekends or Federal holidays will process prior to the pay date or after the pay date per your specifications. The business Bill Pay cutoff time to enter payments for the current date is 3 p.m. CST.
WHY DOES IT TAKE A FEW DAYS TO PROCESS BUSINESS BILL PAY PAYMENTS?
Electronic funds transfers happen quickly, but not immediately. It may take several days for the payment to be received and processed by the payee. We recommend you submit payment requests using the estimated arrival date feature within business Bill Pay.
WHAT SHOULD I DO IF A BUSINESS BILL PAY PAYEE HAS NOT POSTED MY PAYMENT?
Please allow a few days for your payee to process your payment. If your payee has not posted the payment to your account after a few days, verify that the address for the payee is correct. Contact the payee to determine if the payment has been received. If it has not, contact business Bill Pay support at 1-866-579-7498 for options. Business Bill Pay support representatives are available from 6:30 a.m. to 4:30 p.m. CST, Monday through Friday.
HOW CAN I PROVE PAYMENTS AND TRANSFERS WERE MADE?
With each payment, you are given a confirmation number. This confirmation number indicates that we have received it and is used for tracking payments if a problem occurs.
Cleared payments and transfers also appear on your account’s Transaction Activity screen in business online banking. If you see Cleared in the Cleared column for the transaction, the transfer or bill payment has posted against your account.
Your monthly statement from your payee should also indicate the date and amount of the payment.
WHEN I SET UP MY PAYMENT IN BUSINESS BILL PAY, WHY DIDN’T IT ALLOW ME TO TAKE THE FUNDS FROM MY SAVINGS ACCOUNT?
Due to government regulations, you must have the funds for any business Bill Pay payment come from a checking account.
CAN I SELECT A DEFAULT BUSINESS BILL PAY ACCOUNT?
Yes, you can change a default business Bill Pay payment account.
Within business Bill Pay, go to the Options menu and select Manage Pay From Accounts.
Select the account you want to set as your Default Pay From account.
Click Yes. The default account is now set.
HOW SOON ARE THE FUNDS ACTUALLY TAKEN OUT OF MY ACCOUNT WHEN I USE BUSINESS BILL PAY?
Funds will be debited from your Royal account as early as the morning after the pay date on your business Bill Pay payment. Always make sure that there is enough money in the account when the payment is processed on business Bill Pay.
Example: If you schedule a business Bill Pay payment prior to 3 p.m. CST with a pay date of Monday, then the funds will be debited from your account on Tuesday morning.
Please note that business Bill Pay payments are processed on week days, excluding Federal holidays.
WHAT HAPPENS IF I DON’T HAVE ENOUGH MONEY IN MY ACCOUNT TO COVER A BUSINESS BILL PAY PAYMENT?
If your account has sufficient overdraft protection to cover the payment, we'll draw against that. If funds are not available in your account at this time, a Non-Sufficient Funds (NSF), Courtesy Pay, or Uncollected Funds charge will be deducted from your account.
If this happens, the payment will be cancelled, and the payee will never receive the payment. A new payment will need to be made, or an alternate method of payment will be needed to make sure that the payee receives their payment.
HOW DO I GET HELP WITH BUSINESS BILL PAY?
Read all of the FAQs (frequently asked questions) related to business Bill Pay to see if they answer your questions. If you are still in need of help, you may contact business Bill Pay support representatives at 1-866-579-7498 from 6:30 a.m. to 4:30 p.m. CST, Monday through Friday.
