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We had a new Member join RCU the other week. She was talking with the teller about just moving to the area and that she had been driving around looking for a place to move her accounts. She stopped into another financial institution and had a nice conversation with the teller there. She asked about how many locations they had in the area and other important questions you would ask when you're making a financial institution change. As she was leaving the teller said to her, "Be sure not to go to RCU, they are always busy." Well, that got this young lady thinking. She had been at this bank for at least 15 minutes and they hadn't had a single customer. In her mind it made sense that if your financial institution is busy, there must be a reason. The busy financial - in this case RCU - must be doing something right. As it turns out, we are, and we got a great new Member out of the deal. This story really got me thinking about how busy our offices are. It's not often a Member stops in and the office is empty. You're much more likely to see our employees chatting away with our Members about a new grandchild or how the holiday party plans are coming along. There's constant motion in our offices with tellers cashing checks and making savings deposits, Financial Sales Representatives are opening new accounts and helping Members with their lending needs, and receptionists are greeting everyone who walks in the door. In other words, we're serving our Members' financial needs in a friendly but efficient way. All of a sudden, busy doesn't seem so bad. Of course, for those Members who don't want to stop into one of our offices very often, we also offer a variety of eServices including eBranch, eStatements, and ePay. These services paired with over 25 free ATM's offer the convenience our on-the-go Members are looking for. Whatever your style, RCU has the fit for you. As an organization, we are committed to making the lives of our Members and the people in our communities even better.We are always looking to create a better experience for you, our Member. If you have any suggestions, please call me at 715-833-8105 or 1-800-341-9911 ext. 8105. Sincerely, |
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